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What’s The 311? Unresolved Sinkhole, Hanover Street Basement Mess, North Street Construction

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at

Sinkhole at Barlett Place Still Unresolved

Photo Taken on September 15th, 2018

Several 311 cases have been filed since late July about the sinkhole at Barlett Place/Salem Street. On Saturday, September 15th, 2018, the sinkhole was still present and was covered up with an orange traffic cone.

This particular 311 case, submitted on July 28th, 2018, was marked as resolved. This message was included when the case closed on September 13th, 2018: “Closed with status: Case Resolved. BWSC went out to repair the pothole on 8/3.”

New 311 cases are still popping up about this issue. Follow What’s The 311? to stay updated on this issue.

See past 311 cases on this matter here and here.

Rats, Flies, and Odor Coming From The Basement of 464 Hanover Street

What seems to be a dead rat in the basement of 464 Hanover Street.

“The 7-11 on the bottom floor of 464 Hanover Street moved out but left the basement full of trash, food, sugar products (fountain soda syrup) that have attracted rodents and flies and has caused a terrible odor. Would like inspectional services to conduct an inspection and contact the owner to remediate the situation/mess. More pictures available.”

The original 311 post can be found here. The case was submitted and opened on September 13th, 2018. The case was resolved on September 17th, 2018 with the following message: “Closed with status: ADCLSD: Administratively Closed”

More Construction on Water Main on North Street

“Freshly paved and lined three months ago after two YEARS of water main and sewer work. Are you kidding me?”

Pavement being dug up on North Street

The original 311 post can be found here. The case was submitted and opened on September 11th, 2018. The case was resolved on September 13th, 2018 with the following message: “Closed with status: Case Resolved. THE WATER TRENCH REPAIR WAS A TEMPORARY PAVE AFTER EXTENSIVE EXCAVATIONS ON RICHMOND STREET. NORTH STREET IS BEING RESURFACED ONCE THE RECONSTRUCTION OF NORTH SQUARE IS COMPLETED…ALL THE UTILITY WORK THAT IS ACTIVE HAS BEEN PLANNED AHEAD OF THIS PROJECT.”

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!

6 Replies to “What’s The 311? Unresolved Sinkhole, Hanover Street Basement Mess, North Street Construction

  1. For the 464 Hanover post: “Adminstratively Closed” What does that even mean?! I can tell you the mess has not been cleaned up and the odor remains. Not sure how the City can close this post.

    1. I would think the responsibility for the clean up lies with the property owner. Perhaps the person who reported this to 311 would be better served by contacting the Inspectional Services Division for the City, who can get on the owners case.

      1. Good luck with ISD. Very unresponsive city office. You can go in person but the limited hours will be whenever different from when you show up- funny those things.

  2. Growing up in the north end,, I was born there and brought up there,,

    As soon as I was old enough I had to go from the top of the stairs sweep the whole building then wash the stairs with sifanata,, every night either my mother or grand mother swept the sidewalks and gutters ,, so did the people next door,, and hose the side2lks down,, it was called taking pride in were your living,, I know there are a lot of absentee land lords ,, what they should do is either have some one come in I’m sure with the high rents they can afford it clean the insides of the building and sweep the sidewalk,, it’s not hard people who complain about the trash on the street can actually all pitch in and help clean,, we didn’t wait for the city to come clean everybody took it upon themselves to have pride and clean thier living area up,,last time I was down the north end I was in s chock,,it smelled bad and the streets were filthy,, I remember growing up I smelled the bakery’s and what people were having for supper,,,take responsibility people don’t complain about it,, get a broom sweep it up ,, not hard,,Peace out

  3. I remember the aroma of home made wine throughout the neighborhood.I seem to recall that Saturday was the day the residents and landlords cleaned the stairs and sidewalks.

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