Welcome to a new weekly update that highlights some of the cases opened and closed with 311 in the North End/Waterfront neighborhoods. Here, we will explore some community concerns expressed on 311. All 311 cases are public information and can be found at 311.boston.gov. To find cases about the North End/Waterfront neighborhoods, use the search bar.

Broken Tile at the North End Public Library

The image from the 311 report shows the broken tile out front of the North End Public Library on Parmenter Street.
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“Broken tile outside BPL North End branch.”

The original 311 post can be found here. This case was submitted and opened on August 22nd, 2017. As of August 23rd, 9:30 AM, this case is still open.

Pothole at 146 N Washington St North End

This image was attached to the report.

“There is a chunk of road missing in the large intersection where the Tobin bridge meets N Washington street. The hole can be found on the side of the intersection across from the bridge. It is about a foot wide and 6 inches deep. It severely damaged my tire.”

The original 311 post can be found here. This case was submitted and opened on August 9th, 2017. It was then closed on August 10th, 2017 with the following message: “Closed with status: Case Resolved. There [aren’t] any potholes at the address [given] please [resubmit] with better location.”

Broken Park Equipment at 475 Commercial Street North End

“Hello, there is a number of homeless people sleeping behind the pool. there is a mattress and a number of bags kept there during all times of the day. i am concerned for my childrens safety. please remove these belongings and these people as soon as possible.”

The original 311 post can be found here. This case was submitted and opened on August 10th, 2017. It was then closed on August 10th, 2017 with the following message: “Case Resolved. we will remove any items. we find but please call the boston police if you see them or feel unsafe.”

Damaged Sign at 239 Medford St North End

This image is from the 311 Case online.

“Please remove temporary handi-cap signs from meter poles. They were installed temporarily during construction as permanent HP spots were affected. Construction has been completed 2 weeks ago. Thank you!”

The original 311 post can be found here. This case was submitted and opened on August 9th, 2017. It was then closed later that day on August 9th, 2017 with the following message: “Case Noted. BTD notes there are no meters located at 245 Causeway St. Please resubmit if there is still an issue. Thank you.”

This case was closed, but it appears the wrong street was investigated.

Pothole at 2-6 Snow Hill St

“I am a resident in the North End who came across this horrendous example of road work. Even as a temporary measure, this reflects poorly on the city and neighborhood while also being an absolute nightmare to drive on. From a civil engineering perspective, this cold patch is unacceptable. I would highly recommend looking into this and any work by the same group/contractor as I hope this kind of work is not reflected in finished products.”

This 311 case included a photo of construction on Snow Hill.

The original 311 post can be found here. This case was submitted and opened on August 9th, 2017. It is currently still open as of August 23rd, 10 AM.

Remember, to report a claim with 311, you can call 311, go to the 311 website, tweet at 311, or download the app. What do you think about these 311 cases? In the future, follow our “What’s The 311?” tag to see past week’s postings!


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1 COMMENT

  1. Great idea reporting on these 311 cases! It may encourage more and more people to report issues and helps keep the City accountable. Thanks North End Waterfront!

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