Community Featured

What’s the 311? Overnight Utility Work, Water Line Inspection at North End Dog Park, Salem St. Trash

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at

Overnight Utility Work at 401 Hanover St

This 311 user writes, “Utility work after midnight on Saturday… seriously? Repaving Hanover Street this summer, sure. But this? You know what digging up the street in the middle of the night sounds like, right? Fair warning to residents in the immediate area is the least that could have been done…”

The original 311 post can be found here. The post was submitted and opened on November 10, 2019 and closed on November 11, 2019 with the following note, “Closed with status: Case Resolved. Unfortunately National Grid was dispatched to 417 Hanover street due to a gas stoppage in a residential building with multiple tenants…after several leak detection verifications it was determined that a dig and repair was necessary. ..National Grid activated an emergency notice at that time. The city apologizes for this necessary inconvenience thank you for using Bos:311 sincerely Mark Cardarelli.”

Water Lines at North End Dog Park

This 311 user says, “Water lines need to be inspected, blown out and shut off for the season in the dog park. Rob Talevi has asked that we communicate about the coordination of the water shut-off via 311. The water was not appropriately shut off last winter and there is damage to the lines that needs to be assessed. We have been trying to coordinate this to ensure we don’t have any issues in the future. RUFF would like an update on where this work stands.”

The original 311 post can be found here. The post was submitted and opened on November 8, 2019 and remains open as of November 12, 2019.

Residential Trash Out After Pick-Up

This 311 user writes, “61 Salem street. North end Trash out since Thursday afternoon.”

The original 311 post can be found here. The post was submitted and opened on Thursday, November 7, 2019 and was closed on Friday, November 8, 2019 with the following note, “Closed with status: Case Resolved. Trash has been removed from sidewalk.”

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!

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