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Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at 311.boston.gov.

Traffic Light Broken in September

“The traffic light on Commercial Wharf, intersecting with commercial street, is not turning green. It is stuck on red and the other light on the main road of Commercial street is working.”

The original 311 post can be found here. This case was submitted and opened on September 14th, 2017. It was then closed a month later on October 18th with the following message: “Closed with status: Case Resolved. This has been resolved.”

Illegally Parked Car at Clark and North Streets

Illegally Parked Car

“Ma 68j v57 parked in crosswalk”

The original 311 post can be found here. This case was submitted and opened on October 18th, 2017. As of October 18th at 9 PM, the case is still open.

Smell Under North Washington St. Bridge Harbor Walk

“The walking path (PART OF THE HARBOR WALK) under the bridge in in between prince street park and converse is DISGUSTING UNDERNEATH. THE SMELL has made me change my commute. Please remove all this trash ASAP! There is human feces there. If this is not the correct place to submit who will clean this up?”

A visual of the underside of the North Washington Street bridge.

“Under north Washington street bridge between tennis courts and Converse. Reported same gross mess to 311 on Saturday. Popular spot for derelicts along with Steriti Rink (DCR property) where more derelicts and trash are located.”

The original 311 posts can be found here and here. The first case was submitted and opened on October 18th, 2017. As of 8:30 PM on October 18th, the case is still open. The second case was opened on October 16th, 2017, and is still open as of 8:30 PM on October 18th.

Litter at Intersection Of Wiget St & Salem St

“Excessive litter on a chronically dirty North End block 02113.”

Excessive Litter

The original 311 post can be found here. This case was submitted and opened on October 18th, 2017. As of 9 PM on October 18th, the case is still open.

Connect Historic Boston Question Answered 2 Months Late

“Is anyone analyzing the new Washington St/Endicott St /Causeway St traffic light setup? Why have Endicott St have it’s own light? Does the city want more cars to use Endicott St as cut through? The traffic has been horrible since this new setup was implemented. It has caused a traffic jam in that whole part of the city for over a week at all hours. Traffic has been backed up on Cross St beyond the North End. If this is causing traffic like this in August I don’t want to see September gridlock.”

The original 311 post can be found here. This case was submitted and opened on August 22nd, 2017It was then closed on October 17th, 2017 with the following message: “Closed with status: Case Noted. This is part of the Connect to Historic Boston reconstruction project and they are permitted to work at night to expedite the project. Please contact Kay Barned-Smith at 617-635-4778 with any further questions.”

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!


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12 COMMENTS

  1. “Case noted” should not be an acceptable response.

    So glad the city spent so much time, effort and money for the whole thing to be circumvented by “case noted” and closed.

  2. 311 is becoming a joke. When the 311 app was first implemented, issues were actually resolved. Now, all you get is “case noted” and the majority of the issues go unresolved. I run under the North Washington St. Bridge several times a week and that mess has been there well over a week. It’s a disgrace (and probably a health hazard) to have a mess like that not cleaned up. Boston should either hire more people to actually respond and resolve the 311 posts, or just give up on the 311 program. What is the point of having an app for a service that doesn’t work?

  3. I’ve been told by people who work at the call center at 311 that it’s actually better to call the number than use the app. Then, you can actually get someone’s name and if you have to call again, you at least have a point of reference.

    I agree with others that, when first put into inception, it worked pretty well. But my recent inquiries via the app have basically been ignored.

    I called last Saturday night pertaining to a parking issue and 2 parking enforcement officers were there within 15 minutes and tagged about 15 cars.

  4. 311 has become a total joke. I’m still waiting for a street light to be fixed now going on it’s 7th week and 7 calls and 7 texts along with a photo to the app still not fixed.

  5. I have used the 311 phone app multiple times and every time the case was resolved within the same day. The only time the case took more than a day to resolve, I received a phone call from a City of Boston employee explaining the delay! That case was resolved shortly after.

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