Featured Health & Environment

What’s the 311? Missing Bricks on North End Sidewalks; Cross St. Lighting Request

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at 311.boston.gov.

Broken Sidewalk at 145 Commercial Street North End

This 311 user writes, “bricks missing and dislocated- trip and fall hazard. Especially a safety concern as many elderly in area.”

The original 311 post can be found here. The post was submitted and opened on June 7, 2019 and was closed on December 12, 2019 with the following note: “Closed with status: Case Resolved.”

Lighting at Cross Street and Hanover Street

This 311 case states, “Constituent reports that the street lights on Hanover Street crossing the Greenway come on much later that the rest of the street lights on Hanover Street going into the North End. Constituent wasn’t sure if a timer needed to be adjusted for the rest of the lights.”

The original 311 post can be found here. The post was opened and closed on December 10, 2019 with the note, “case noted.”

Missing Bricks on Freedom Trail

This 311 user writes, “large hole from missing bricks on sidewalk in North End.” The street location is near the corner of Hanover and Prince Streets.

The original 311 post can be found here. The post was submitted on December 14, 2019 and remains open as of December 17, 2019.

Sidewalk at 82 Commercial St

This 311 user says, “Additional information: I think they have done a wonderful job repairing streets and sidewalks in Boston to serve tourists. As a Boston Resident it would be great if you could suggest repairs on certain areas. I live on 80 Commercial street, one of the only tree lined streets in the North End. We have many sight seeing guests everyday. They suffer the same as local residents with the broken bricks, and uneveness of the pavers. I have had my elderly mother visit numerous times and she struggles to not fall when walking.”

The original 311 post can be found here. The post was opened on December 31, 2018 and was closed on December 14, 2019, yes those dates are correct! The following note was included: “Closed with status: Case Noted. We have sent an engineer to evaluate and will take care of any immediate public safety hazards. Permanent restoration will be included in a future program when we address upgrades to the area sidewalks. Michael Somers. Senior Civil Engineer. Construction Management Division. Boston Public Works. 617-635-3831. Michael.Somers@Boston.gov.”

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!


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5 Replies to “What’s the 311? Missing Bricks on North End Sidewalks; Cross St. Lighting Request

  1. walking around North End sidewalks is like walking in a 3rd world country, broken sidewalks everywhere especially on Hanover St, maybe it’s part of the tour showing people how old Boston really is…and let’s not forget sidewalk signs, it’s like skiing a downhill race trying to get down Hanover ST on a weekend…. so missing brick on the freedom trail.. yea that’ll take at least 2 months in the summer to fix….

  2. Anyone can see that these bricks were not laid properly~~~~If the City took the time and Money allotted to this job in the beginning~~~~then maybe this huge problem would not have existed ???????
    But ~~~then again who is going to listen to a stupid old lady like me ?????? (pun intended)

    1. Janet, I’m listening to you ! What’s more, it is amazing that a tourist has not fallen and sued the city. Or…..perhaps they have done so and the city kept it secret. So, back straight, head held up high, but eyes always looking down at the sidewalk. Interesting way to walk through a city !

      1. The line of the Freedom Trail should not be brick. Just use paint and repaint it every year. I don’t think the city masons union would have an issue with that.

  3. I love how when the city can’t be bothered with proper brick or concrete repair, the solution is to just use cold asphalt. I see this everywhere. My favorite is the tree stump on Cooper St. that, instead of removing it, they just poured asphalt over it, made a mound and called it a day (probably about 5 years ago now). Cold ass-phalt, Public Work’s greatest friend….

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