Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at 311.boston.gov.

Nonresident Vehicle Parks in Resident Only Spot

Nonresident parking in resident only parking spot and crosswalk

“This non resident car parks every day in the North End in resident spots. I rarely see it ticketed. Not to mention it is also parked in a crosswalk.”

The original 311 post can be found here. The case was submitted and opened on December 18, 2018. The case was then closed on the same day with the following message: “Closed with status: Case Resolved. area checked and enforced.”


Endicott Street Light Out for Over a Year

– Sent in from Michele Tirella.

“On November 1, 2017, I sent a request on the 311 app regarding a street light that had been out in front of 165 Endicott Street. Over the year I have made several calls [to then city councilor] Sal LaMattina’s Office [which is] now Lydia Edwards’ Office, Department of Public Works, 311, and the City of Boston Lighting Department to no avail. Thirteen months later and this street light is still not fixed. My next step is going right to the Mayor’s [office]. Imagine, the City cannot fix a simple street light within a year? ….DISGRACEFUL.”

Street Light that has been out for over one year on Endicott Street

The original 311 post can be found here. The case was submitted and opened on November 3, 2017. The case is still open as of December 19, 2018.

Helicopters Allegedly Becoming Too Loud for North End Residents

“The helicopters over the north end have gotten more frequent and louder — they are at all hours including middle of the night (eg last night / early this a.m.). Where can I file a noise complaint about this?”

The original 311 post can be found here. The case was submitted and opened on December 16, 2018. The case was resolved later that day on December 16, 2018 with the following message: “Closed with status: Case Referred to External Agency. direct response w/ FAA contact: Questions/concerns regarding helicopter noise should be filed with the Federal Aviation Administration (FAA). The FAA’s site for such complaints is here.

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!

While you’re here …we have a small favor to ask. More people than ever are reading NorthEndWaterfront.com but we need your help making ends meet. Advertising doesn’t bring in enough to pay for reporting or editorial work. Keeping this website going takes a lot of time, money and hard work. But we do it because we believe community news is important – and we think you do too. If everyone who reads this site, who likes it, puts in a bit to pay for it, then our future would be much more secure. Checks can be made out to North End Boston LLC, 343 Commercial St. #508, Boston 02109 or contribute online using the following links:

*Make a One-Time Contribution* or *Become a Patron*

Print Friendly, PDF & Email


  1. Btd SELECTIVELY ENFORCES (read targets residents for street cleaning) and deliberately walks by other violations.

    Also why does Btd get to close out cases with generic comments about how they are doing their job… especially when they clearly are not.

    • It seems that whenever they respond with “enforced” they only ask the vehicles to be moved. They are very selective about who they ticket and who gets a pass.

  2. It is SOOO frustrating as a resident to never be able to find parking only to have my street filled with unticketed non residents. Seems like they ticket cars with resident stickers more than non residents. They must be stopped!!!!

    • I was thiinking the same thing. I even wonder why this guy wasn’t towed. Is there a hands-off policy when it comes to dealing with tourists? With a neighborhood full of AirBnbs, this situation is that much worse.

  3. The mayor’s office, Btd and city council are all well aware of the way Btd selectively enforces parking regulations.

    Please contact all of them and tell them to start targeting the people who willfully break parking regulations (mostly from out of town and commercial) and not residents who make an honest minstake for street cleaning.

    Also the few times that someone gets ticketed for illegal parking, it is 1/3 to 1/4 of the cost of getting a ticket and towed for street cleaning.

    Tell your officials enough is enough with shaking down residents while putting our safety (including air quality for the unnecessary driving) at risk for non-residents.

Comments are closed.