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What’s the 311? Crosswalk and Traffic Lane Painting Needed, Street Lights Out on Richmond St. & Fulton St.

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at 311.boston.gov.

Painting Needed at Cooper St North End Boston

This 311 user says, “Corner of Cooper and Endicott Streets desperately need a cross walk painted on it.”

The original 311 post can be found here. The post was submitted and opened on May 30, 2019 and closed on February 3, 2020 with the following note, “Closed with status: Case Resolved.”

Street Lights at Intersection Of Richmond St & Fulton St

This 311 user writes, “Details: street light on corner has been out for a couple weeks, This is a busy intersection | Where is the light: Street | Location details: intersection in the North End | Electric or gas light: Electric | Missing pole: No | Mulitple lights: Yes.”

The original 311 post can be found here. This post was submitted and opened on February 2, 2020 and remains open as of February 4, 2020.

Other at Intersection Of Clinton St & North St

This 311 user writes, “Please review and re-paint the traffic lane markers on North Street from Surface Road to Congress Street. The lane markers, especially the double yellow lines, of the roadway are faded and/or missing. A number of vehicles per day end up driving on the wrong side of the road, into on coming traffic, because the lane markers are not obvious/visible. Thank you, P.O. Byron – District A-1.”

The original 311 post can be found here. The post was submitted and opened on July 15, 2019 and was closed on January 29, 2020 with the following note, “Closed with status: Case Resolved.”

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!

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7 Replies to “What’s the 311? Crosswalk and Traffic Lane Painting Needed, Street Lights Out on Richmond St. & Fulton St.

  1. Any follow up with the Girl Scout request for a tree a week or so ago? I just checked my 311 history and 271 days ago I requested a tree at the corner of Hull and Snow Hill where a tree was cut down, in the little park let at the top of the dog park at the Gassy. Still open… I did the same thing to request trees to replaced those that have been hit by vehicles on Hanover St. No response either.

  2. I took a look at the available 311 data re New Tree Requests. Nothing too interesting really except for the large mean amount of time these requests sit open:

    ⚫️Total number of requests: 6,253
    ⚫️Of those 6,253 requests, 6,032 or 96.47% were closed with “Case Noted” or “Case Resolved” in the “Status Notes” field
    ⚫️The average time open for a request closed as “Case Noted” was 129 days
    ⚫️The average time open for a request closed as “Case Resolved” was 275 days (213% longer than those closed as “Case Noted”)
    ⚫️The average time open for all “New Tree” requests is 211 days
    ⚫️58% were closed as “Case Resolved”
    ⚫️38% were closed as “Case Noted”
    ⚫️4% were closed with neither “Case Noted” nor “Case Resolved” in the “Status Notes” field

  3. Adam- thank you so much for pulling this data. To me it ahows that there isn’t a response on 311 or the “tree request” page of the Boston Web site. Disappointing.

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