What’s the 311? Lots of Trash on Sheafe Street, More Homeless Camps, Early Morning Sewer Work

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at

Homeless Camp at Skating Rink

“Homeless tent setup outside the skating rink in the North End.”

The original 311 post can be found here.

Homeless Camp set up outside the North End skating rink.

This case was submitted and opened on September 19th, 2017. The case is still open as of September 20th at 8:40 PM.

Sewer Line Work at 357 Commercial Street North End

“Unbearable blaring sewer line work Sunday morning from 1:00 AM – 4:00 AM on Commercial Street at North Street.”

The original 311 post can be found here. This case was submitted and opened on September 17th, 2017. It was then closed on September 19th, 2017 with the following message: “Closed with status: Case Resolved. Work needed to be done to eliminate line causing backup.”

Sewer work being done in the early hours of the morning.

Street Light Knocked Down on Sheafe Street

“The street light near 8-10 Sheafe Street was hit by a truck that was parking illegally on our sidewalk was removed and is it going to be replaced? We need a solution to the illegal parking on the sidewalk.”

The original 311 post can be found here. This case was submitted and opened on September 19th, 2017. The case is still open as of 8:48 PM on September 20th.

Residential Trash out Illegally at 20 Sheafe Street

“Illegal trash. Covering whole sidewalk. Trash pickup was today. Fire hazard.”

Trash left out on Sheafe Street

The original 311 post can be found here. This case was submitted and opened on September 15th, 2017. It was then closed on September 17th, 2017.

[Several follow-on cases at same address before being picked up: Case Noted. Material has been tagged! For Improper put out for recycle. (needs to be broken down and tied in Bundles.)

Drug Use on Freedom Trail

“People illegally smoking pot on the common. Large groups gathered for cannabis event. Kids play here! Families want to enjoy park without risk of major health hazard. Common is becoming a drug users haven. I would hope the city and mayors office is working to curb this activity, especially since there have been multiple violent incidents take place on the common over the past month that are drug related. City seems to cater to the fringe community rather than the community at large.”

The original 311 post can be found here. This case was submitted and opened on September 16th, 2017. The case is still open as of September 20th, at 9 PM.

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!

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17 Replies to “What’s the 311? Lots of Trash on Sheafe Street, More Homeless Camps, Early Morning Sewer Work

  1. That’s hilarious. The “homeless camp” this person is so sure is taking over the neighborhood is utility work for the BFD. Perhaps this person should find a better use of their time that doesn’t involve getting enraged and looking for trouble. For instance, volunteering for different homeless organizations since they are clearly so concerned.

    1. Clove… huh? Have you been back there? How is it possible that you could possible think that this is BFD? You’re hilarious.

        1. At 1030pm last night I saw two people roll a shopping cart up to the side of the rink, unfold a tarp and begin to lay down cardboard to sleep on.This may have been the case during the day but these people were not with the BFD. There were also people sleeping in the children’s park as well. There is a real issue with the homeless sleeping in and around the waterfront park. It feels unsafe to be down there in the evening. The problem needs to be addressed.

          1. Is it a problem though? Has anyone been hurt? Feeling unsafe and being unsafe are pretty different. Sleeping people generally don’t bother others. I would think the actual problem would be making sure everyone in the city has suitable and safe housing. As another response on 311 noted, instead of spamming the site, report it to Pine Street Inn. A homeless person is not the same as a pothole needing fixed, have some compassion.

            1. Maybe it is not PC to say this but a lot of homeless people suffer from drug addiction and alcoholism. They leave drug paraphnilia and bottles where they lay. Many of them use the bathroom wherever they happen to be sleeping. So yes homeless people living in an area where small children play is a safety and health hazard.

              I am all in for helping the most vulnerable of our society but a child’s park is not the place to start that. You

              1. Yes many of the “street people” have substance abuse problems and/or mental health issues.The State created most of these problems by the total failure of the “war on drugs” & by closing hospitals.The “treatment” is to pass out Methadone who is the most addictive drug knwn to man.Sure the homeless are a problem buy I don’t see anyone offering up any solutions other than to move them to another area.

  2. “Drug use on Freedom Trail” People “smoking pot on Boston Common during cannabis event” what did this caller think that people did at a cannabis event?

    1. The pot event happens every year, even before the legalization. Like anything else that becomes a precident, this should have been decried before it became an annual event. Like anything else, once started, it’s hard to turn back the clock without an overwhelming arguement against.

  3. Re: Illegal trash left out at 18-20 Sheafe Street. I own 18 Sheafe Street! I’m the one who complains about 20 Sheafe Street, they are not one address. Please make a note of that. 20 Sheafe Street is an AirBnB and 18 Sheafe Street is a family owner occupied building.

      1. Thank you so much Matt. I know it wasn’t you that listed the address as 18-20 Sheafe Street.

  4. Re: The street light broken at 8-10 Sheafe Street.
    I understand that the light pole got knocked down by getting hit by a truck. Well, the City took the light pole away and filled the hole in with cement, now there is no light at all at the beginning of Sheafe Street. Wow, that’s a solution!!!! What is North End becoming??? It’s a mess and I’ve never seen it so filthy!!!
    While they’re at it, tell them to knock down the light that is right in front of my bedroom window (which used to have a tree there until someone pulled the tree out of the ground and they decided to put in a light) so they can fill that hole in with cement!! That would make my day…..but no, not my luck, they’d put a brighter light instead.

  5. I can see what appears to be a moving truck right in the picture. Consider that your taxes go to cleaning this junk up. The City needs to start charging an excess trash deposit for moves. Enforcement could be done through the existing City trash fine people. There are really a two weeks a year when this is a problem and these people would be most busy. It would be to trash enforcement what Christmas is to the post office.

    1. T. Mobile~ As you said “what appears to be a moving truck” It wasn’t a moving truck, it was a delivery truck. They were delivering appliances and such to furnish units to be used as AirBnB. This specific delivery truck was taking the trash with them. They could not take the trash that was left there because it wasn’t their company that left it there. I’m the one who took the picture.

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