Community Health & Environment

NEW Health Undergoes Renovations to Improve Patient Care

North End Waterfront Health (NEW Health) is undergoing renovations on its first and third floors in order to improve patient flow and enhance the patient experience.

The federally-funded health center, located at 332 Hanover Street, recently became an accredited Patient Centered Medical Home, which means its primary care practice features physician-led patient-focused teams that work with each patient to provide primary care, prevention, and wellness services. The process is designed to provide patients with expert, caring, and personalized care that supports individual goals for health and well-being.

In order to fulfill this mission and enhance efficiencies, NEW Health is undergoing construction that will take place in two phases. Phase one is currently underway and phase two will begin later this summer.

During phase one, all primary care medical providers have moved to the first floor. This means the pediatric department, formerly located on the third floor, is now located on the first level. During construction, pediatric patients should check in at the main front desk and will temporarily share a waiting room with other patients on the first floor. Once construction is complete, pediatric patients will use a new child-friendly waiting room.

The dental department, currently located on the first floor, will ultimately move to the third floor during the second phase of renovations later this summer. The new state-of-the-art dental space will include four brand new dental chairs, which will enhance patient care and comfort. For now, dental patients should continue to check in on the first floor.

“We are constantly striving to improve patient care, comfort, and convenience,” says Jim Luisi, CEO of NEW Health. “While renovations are a temporary annoyance, the resulting facility updates will benefit all patients.

The construction process is expected to be completed sometime this fall. Patients with questions or concerns should call the health center at 617-643-8000.

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