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Citizens Connect Adds Online Chat Option To Report City Service Complaints

The City of Boston launched Citizens Connect Live, an online chat which allows constituents to contact the Mayor’s Hotline via the City of Boston website. Chat agents will initially be available during normal business hours, and may direct users to online services and answer questions regarding city services. Use the “LIVE – CHAT NOW” Button on either the City’s home, contact, or Constituent Services pages to start chatting now.

Citizens Connect Online Service Hotline:

Have an iPhone or Android phone? Get the Citizens Connect app.