Community Featured Health & Environment

What’s the 311? Cleveland Pl. Broken Sidewalk, N. Washington St. Pothole, Two Problematic Trash Piles

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at

Broken Sidewalk at Cleveland Place

This 311 user writes, “This hole is where there is electrical service for the street lights. it is the rear of 20 Sheafe St opposite 6 Cleveland Pl. It initially started several years ago when 20 SHeafe St replaced a too small sewer pipe and did a crap job of filling in the hole they mae. It keeps getting bigger and is a trip and fall hazard, tire hazard, electrical hazard and a convenient home for rats. Needs to be fixed ASAP.”


The original 311 post can be found here. The post was submitted and opened on July 3, 2019. The case was closed on July 9, 2019 with the following note, “Closed with status: Case Noted. New service request issued. SR# 2955112. Issued to M Cardarelli. Contractor complaints. In front of 16 Clevland Pl. Resident states that a contractor that was working for Water & Sewer, repairing a sewage issue, didn’t properly backfill thier excavation. This has caused the sidewalk to majorly undermine, which has caused the roadway pull box to sink. Resident is extreamly concerned about tripping and others falling. Need to break out sidewalk, properly backfill the area and re-work the roadway pull box. The address of the home, that had the sewage issue, was on Sheafe St. For now, I filled the area, to remove the trip hazard. Needs attention asap, because it most likely wont last. Thank you.”

Pothole at 105 N. Washington Street

This 311 user says, “Requesting re pavement from 105 -117 North Washington Street. My house shakes and my wall has cracked from the vibrations from vehicle traffic.”

The original 311 post can be found here. The post was submitted and opened on December 7, 2018 and was closed on July 6, 2019 with the following note, “Closed with status: Case Noted. WILL BE INCLUDED IN THE STATE’S NORTH WASHINGTON STREET BRIDGE JOB.”

Trash Left Out on Lynn Street and Foster Street

Trash left out on Lynn St. (left) on Tuesday, July 9 and the corner of Foster St. and Foster Ct. (right) on Friday, July 5. The original 311 posts can be found here and here. Both cases are now closed with the following note, “Trash will be picked up.”

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!