Community Featured

Whats the 311? Reminder on North End Trash Rules, Broken Swing, and Floating Trash

Welcome back to our weekly update that highlights some of the cases appearing on 311 in the North End/Waterfront neighborhoods. All 311 cases are public information and can be found at

Car Parked on Salem Street for Several Days

“There is a mini copper parked across 200 Salem street for several days. Car is parked in Emergency parking spot and has been hit by the turning trucks.”

The original 311 post can be found here. This case was submitted and opened on September 8th, 2017. It was then closed on September 22nd, 2017 with the following message: “Closed with status: Case Resolved. Vehicle not at location.”

Trash Bag Floating in the Boston Harbor

Trash floating in the harbor

“There is a large black trash bag floating in the water on the harbor walk outside the converse building”

The original 311 post can be found here. This case was submitted and opened on September 23rd, 2017. As of September 27th at 9 PM, the case is still open.

Proposal for New Sign on Cross Street

“I would like to request a “Do Not Block Intersection” sign be posted on Cross Street while heading Northbound at this intersection. I also think a pavement marking in the intersection should be placed to indicate the area which would be considered blocking the intersection. Every day I see cars blocking this intersection causing vehicles coming out from Cooper Street to be blocked from making a right-hand turn onto Cross / North Washington Street. I would also like to suggest a strobe flash while the traffic light is red at the Cross Street signal.

Vehicles are also consistently running this red light on a daily basis. Oftentimes one lane of traffic is stopped, while one lane is clear, and that clear lane is the one in which cars will run the red light. It’s very dangerous and I’ve almost been hit by a vehicle running this light at least once a week since I moved to the North End. I think these are low-cost changes to the intersection that can be implemented quickly, and will result in safer and more efficient traffic in this intersection. Thank you for your consideration on this issue.”

Brian Andrews

The original 311 post can be found here. This case was submitted and opened on September 21st, 2017. As of September 27th at 9 PM, the case is currently unanswered.

Broken Swing on Stillman Street

Broken Swing

“Broken swing – park on Stillman street. North end.”

The original 311 post can be found here. This case was submitted and opened on September 14th, 2017. It was then closed on September 21st, 2017 with the following message: “Closed with status: Case Resolved. Done 9/21/17.”

Reminder of North End Trash Pick up Rules

North End residential trash AND recycling are collected on Mondays and Fridays, starting at 7 a.m. Residents can put out trash curbside starting at 5 p.m. on the day before pickup, Sundays and Thursdays, but are encouraged to place trash out on the morning of the pickup by 7:00 a.m. to reduce the opportunity for spillage and rodent foraging.

It is illegal to place residential trash at street corners. Trash must be placed on the curbside in front of the residence or in rear alleys for collection, depending on your street’s current collection method.

Properly and securely containing your trash and recycling is the most critical component of keeping your neighborhood clean. Trash must be placed in a container with a lid or a sturdy trash bag. Please note that many kitchen trash bags are too thin and not compliant.

Boston has single-stream recycling and all eligible recycling materials can now be co-mingled and placed out for collection in a clear plastic bag. These are available at most retail supermarkets. The City has formally discontinued distribution of the small recycling blue bins and encourages neighbors to use only the clear plastic bags for their recycling.

It is illegal to utilize City sidewalk litter barrels or solar-powered compactors for the disposal of residential or commercial trash and carries a fine of up to $1,000 per day. No building or construction materials shall be put out for residential collection.

Failure to comply with the above regulations will result in fines issued by the Code Enforcement Division. Offenses may be reported by calling 311, through the app or online at

Comprehensive trash and recycling guidelines, including a listing of recyclables can be found at

Remember, to report a claim with 311, you can call 311, go to the 311 websitetweet at 311, or download the app. What do you think about these 311 cases? Follow our “What’s The 311?” tag to see past week’s postings!


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