Health & Environment

It Pays to Report Things, Just Be Patient

About 3 years ago, I reported the sidewalk area as falling apart around the tree beds in front of Sargent’s Wharf after seeing someone take a bad fall. This week, I noticed Public Works showed up to fix the sidewalks and received a “case resolved” email referencing the initial request. So, they do keep these things active, you just have to be very patient!

Re: Sidewalk Repair
Case Number: 101000184043

Dear Constituent,

Thank you for contacting Mayor Menino’s 24-Hour Service regarding a Request for Sidewalk Repair, which you reported on 9/25/2010 12:50 PM, located at Intersection of Commercial St and Eastern Ave and Whittlers Aly, Boston, MA.

The Public Works Department has reported to us this case was resolved on 9/27/2013 3:23 PM, noting:

Case Resolved
Concrete sidewalk permanently repaired, 6 flags

If you have questions, or feel the issue has not been resolved to your satisfaction, please let us know immediately by calling 617-635-4500 or by replying to this email.

Mayor Menino appreciates you taking the time to report this issue. Your engagement helps make our neighborhoods even stronger. If there is anything else we can do, don’t hesitate to call or go on-line to – We’re available 24 hours a day, seven days a week.

Mayor’s Hotline Staff

3 Replies to “It Pays to Report Things, Just Be Patient

    1. They did shovel there…but they did it in 2011…You’ll get an email stating that in May, 2014.

  1. There are many areas in the North End that look just a bad as these. Unfortunately, they have looked the same for years and years~~~the areas around most trees have not been set in properly from the Very Beginning of plantings !!
    Not only are they a hazard, I have seen many people (including myself) fall, but also broken glass, pieces of trash, dog poop and bags of dog poop are left there !! This really takes away from the Beauty of the Trees ! Unhealthy for us AND THE TREES !!! Thank You for listening !

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